![]() The chatbot flow can be tested by clicking the Preview button. While typing is used on Action development in IBM Watson Assistant as a Free text value, IBM Watson Speech to Text is used during application development in SAP Build Apps. In this use case, two response types are used: Options and Free text. Conditional branching can be used to ask the user a question if the assistant does not understand the response, or to determine whether to switch from a Maintenance Notification request to a Maintenance Order one when “Very high” is selected as the maintenance priority Step. Steps are combined to solve a problem and can have functions such as deciding response types, variable updates, validation, and conditional branching. Since multiple Actions can be created, the assistant needs to identify which Action the user wants to perform by telling the assistant a clicked component ID.Ī Step refers to a single dialog between the assistant and the user within an Action. In the demo, “Create Maintenance Notification” is an Action that resolves an issue, ‘Report a machine problem’. ![]() An Action is a section of dialogue between the assistant and user that aim to solve a problem or complete a task. The assistant is composed of Actions and Steps. This provides increased efficiency and accuracy through data storage. IBM Watson Assistant enables natural conversations with computers through the use of AI to understand message intent. Finally, the target layer acts as a target endpoint and accesses the APIs of various services after receiving data from the application layer. The application layer then implements the business logic. In the proxy layer, data received from SAP Build Apps is passed to the application layer as a proxy endpoint. The Node.js consists of three layers: proxy, application, and target. It runs a Node.js package within a Docker container in the Kubernetes cluster. Kyma is an orchestration service for developing, operating, and managing cloud-native application runtime combining with Kubernetes. The SAP Build Apps, formerly known as SAP AppGyver, is a Low-Code/No-Code(LCNC) service used as a View layer. Only a mobile phone is required, and not a desktop PC.Problems can be documented with text and images.The phone helps find the correct technical object. ![]() ![]() No typing is required for the problem description (Hands are free).The location is defined by geolocation.Anyone can report a problem as soon as they discover it.If he had used an application that combined the services of SAP and IBM Watson, the situation would have been different. In the worst case, he might forget to submit the report by reason of other work that needed to be done. While filling out the form, he needed to find the machine among others in the database and remember other details, such as the malfunction status, which could result in inaccurate and insufficient input. Due to obstructions caused by tools, it was difficult to input a long text report for repair on the website and he had to go back to his office. One day, while a service engineer was working outside, he heard a machine making noise. To comprehend the benefits of integrating SAP and IBM Watson, you will look at a use case.
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